I would like to warn shoppers of a number of issues at the Key Food franchise at 138-37 Queens Boulevard off 86th Avenue in Briarwood.
First, the majority of the employees are either unfriendly or discourteous to customers.
Second, due to either improper shelving or computer errors, customers are sometimes charged regular prices instead of the sale prices. If one doesn't check each item while scanned or examine the receipt, then buyer beware.
Third, sometimes sale items are not shelved or not in stock. Fourth, there is no full-time frozen food manager, with a part-timer starting at 5 p.m., so sometimes the shelves are empty until post-5 p.m.
Fifth, sometimes produce is spoiled due to improper storage. Sixth, every time I have purchased sirloin chopped beef, the interior was blackened.
Seventh, the store doesn't enforce the State law limiting recyclables to 240 per user per day. Instead, they allow non-customers to recycle 500, 1000, etc., per day, thus preventing customers from returning small amounts by occupying the machines or filling them up prematurely.
There is a solution. Shop at the Key Food in nearby Kew Gardens Hills at 79-15 Main Street and Union Turnpike. None of these problems exist there, plus it is a cooler and more spacious store with better parking.
Shopping should be a pleasurable experience, not a nightmare.
Joseph N. Manago