The center, which has the look and feel of an ATM, has a prominent position on the left side of the lobby inside the Williamsburg Station Post Office. In operation for the past several weeks, it was officially unveiled at a ceremony November 15.
The machine can mail packages, sell stamps and accept change-of-address requests, among other functions. It only accepts credit or debit card payments.
Brooklyn's acting Postmaster, Carmen Fede, said the center would improve service.
“People can come in and it expedites their time here,” Fede said. “We're just trying to make the experience more pleasurable.”
The Williamsburg branch is one of 15 post offices across the borough to feature an automated postal center. Others include the Dumbo, Greenpoint and Cadman Plaza post offices.
Fede said the decision to upgrade in Williamsburg was not based on complaints about long lines and wait times there. But residents said the machines were needed.
“Sometimes you come in and wait for an hour,” said Maximo Hernandez, who lives nearby. “It's terrible here. The machine will [make things] better.”
“I would use” the automated postal center, said Meagan, another Williamsburg resident who declined to give her last name. “The lines are ridiculous here.”